Because all orders are custom made, we must have your final proof approval and full payment before production starts. Two free digital proofs are included with every order of stationery, additional digital proofs are $19.97 per item.
Your order is very important to us and our talented designers put a great amount of time and effort into each and every proof that is created for our wonderful customers. We understand that sometimes things change. If you need to cancel your order, please let us know as soon as possible.
We are confident that you will be happy with the quality of our products, but if you are not satisfied with your order for any reason, please contact us within 14 days of receiving your order. Once you notify us, we will offer you a full refund, and ask you to return the order in its original form and packaging. We will issue a refund within two business days of receiving of the return shipment.
Please note it is your responsibility to review your proof carefully for errors, typos etc. If an error was made on our part, however, we will promptly redo your order at no cost and ship it to you as soon as possible. Errors overlooked by the customer and identified after final proof approval will only be corrected and reprinted at the expense of the customer with a 40% discount of the original price.
We reserve the right to use any and all products designed and produced by its staff for advertising and marketing purposes both online and in print. This includes using customer testimonials and customer designs as product samples, in photographs and in advertisements. If a client is opposed to any aspect of his/her design being used in this manner, he/she must notify us in writing.